Consumer Information

Information for Sellers/Potential Sellers and Buyers/Potential Buyers

Harcourts and its franchises are all licensed under the Real Estate Agents Act 2008 and therefore our agents, branch managers and salespersons are bound by the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012 required by section 14 of the Real Estate Agents Act. The rules should be read in conjunction with the Act and regulations.

As required under the rules, Harcourts  has an in-house Complaints and Disputes Resolution Procedure (See Below) .
Please note: you may access the Real Estate Authority’s complaints process without first using Leaders in-house procedures; and any use of our in-house procedures does not preclude you from making a complaint to the Authority.

Information for Residential Property Sellers/Potential Sellers

If you are considering listing a residential property you should ensure you have been given a copy of the New Zealand Residential Agency Agreements Guide prepared by the Real Estate Agents Authority. (Please note: you will need to acknowledge (in writing) receipt of the guide before you sign a Leaders agency agreement.)

Information for Residential Property Sellers/Buyers

If you are considering either selling or buying a residential property you should ensure you have been given a copy of the New Zealand Residential Property Sale and Purchase Agreements Guide prepared by the Real Estate Agents Authority. (Please note: You will need to acknowledge (in writing) that you have received the guide before you sign a Lesders sale and purchase agreement.)

Complaints and Disputes Resolution Procedure

Harcourts is committed to handling any complaints or disputes that do arise professionally, fairly and expeditiously.